Job Seekers Frequently Asked Questions
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- Please ensure you are on the "Job Seekers" page when
trying to log on. A separate login point is maintained for employers using the site. |
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- If your web browser is using an "auto-complete" function
to fill in your username and password, it is possible that your software is continuously
repeating a typing error from your initial login attempt. Please try turning it
off and logging on manually. |
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- If, after checking the username and password text,
you continue to have difficulty, you may need to clear your browser's "cache" file,
where it stores web documents for temporary viewing. Please check your browser's
online help or other included documentation for additional assistance. |
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The page just "hangs"
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- The "cookies" settings on your web browser may be
the cause of your problem: difficulty creating or accessing your account and profile
often indicates that "cookies" are not enabled in your web browser's security settings.
Look under "Internet Options," in the Tools menu on MS Internet Explorer; Netscape
users should check under "Advanced" from the "Preferences" screen, available from
the "Edit" menu. Please check your browser's help menu and additional documentation
for information on configuring cookies and Internet security preferences. |
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- If your local network or your Internet Service Provider
uses a proxy server to provide your Internet access, the same problems described
above with cookies and file caching may apply to your network as a whole. This problem
is external to our system, you will need to see your Network Administrator or contact
your ISP's helpdesk for further assistance. |
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Confirm your Username and Password
You can retrieve your username and password at any time.
Please find and follow the "Forgot your Username and Password" link immediately
below the login fields on Workopolis.com's main page. Entering your registered email
address there sends an automated message to your email account whenever necessary.
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Why can't I see the Job Descriptions?
Problems of this kind most often originate within the
settings of your web browser or on your Internet Connection.
This Particular problem can be rectified with ease by simply adjusting the "InternetOptions"
for your Internet Explorer web browser (the problem typically does not affect users
of Netscape). There are two separate adjustments which can be made, the first of
which should correct the problem on its own. If not, please attempt the second and
try again:
1. Open your browser's "Advanced" options (click the "Tools" menu,
then select "Internet Options," and click the "Advanced" tab.
Find the heading marked "HTTP 1.1 settings," and ensure that HTTP 1.1 protocolis
enabled (CHECKED) for use with Proxy Servers (BOTH items under this heading should
be checked).
While in the "Advanced" page, it is also helpful to make sure that the "Friendly
HTTP errors" and "Friendly URL's" settings are DISABLED (UNCHECKED). These can un-hide
additional information that is helpful in diagnosis and troubleshooting.
Please make these adjustments first, then try to connect again. If this fails to
correct the problem, move on to item 2 below.
2. If it is permitted by your ISP or LAN administrator, you can
bypass proxy servers entirely. This is controlled from the "Connections" section
of the "Internet Options" screen (look under Connections, LAN Settings).
You may wish to contact your ISP or Administrator in advance to find out if your
connection will still work properly with proxies bypassed.
Please note that if neither of these steps rectify the situation, you will need
to speak with your ISP or Network Administrator regarding other network factors
that are outside of our control.
If you need detailed assistance with locating the options noted above, or making
the adjustments described, please contact us and advise us of your web browser type
andversion number, so we can provide you with specific instructions for your system.
Further Assistance
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Why can't I paste my resume?
To "paste" your resume on the first "Professional Profile"
page, ensure you are cutting and pasting actual formatted TEXT from an OPEN word
processor or text editor. Simply open your resume file, then choose "Select All"
[Ctrl + A] from your "Edit" menu (at the upper left of your window); go to the "Edit"
menu a second time, and select "Copy" [Ctrl + C]. Then go to your web browser and
click into the resume text field; go to your "Edit" menu once more and choose "Paste."
[Ctrl + V] You should see your resume appear in the text field immediately.
Unfortunately, this is the only way to paste a "whole" file at present. The NicheSite
unfortunately does not support cut & paste or drag-and-drop uploads (i.e.moving
file items the way you would on your computer's desktop) at this time.
IF THIS DOES NOT WORK AS DESCRIBED: You may need to modify some
simple settings on your web browser software to enable copy and paste support, and
thus avoid having to retype your resume. If you are using MS Internet Explorer,
the "Copy"and "Paste" feature may have been disabled under the "security" tab of
your Internet Options screen (accessible under the "Tools" menu in the IEbrowser).
To re-enable "Copy" and "Paste", navigate through the Internet Options dialog to
the "Security" tab, and ensure that "Internet" (the globe icon) is highlighted at
the top of the window. Next, click the "Custom Level" button to display detailed
options: at the fifth heading ("Miscellaneous"), the radio buttons at the third
sub-heading serve to enable or disable (or selectively enable, with user prompts)
your ability to copy and paste through web forms such as those on our site. The
same option enables / disables drag-and-drop for sites that use this functionality.
If you have difficulty with the formatting of your resume on the NicheSite, try
the following: save it from your word processing software in one of the supported
formats (plain text or HTML) before posting it. This should ensure it's more easily
cut-and-pasted. Please note, if you have HTML code in your resume that's been generatedby
a "WYSIWYG" web editor, or an online page-builder site, you may find it conflicts
with the NicheSite. Try simplifying, or use plain text and re-format it with our
own in-page HTML editor (supported under MS Internet Explorer 4.0 and up only).
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Further Assistance
If you have any difficulty with sign-up, the application
process, or have any other questions about the Workopolis NicheNetwork:
Email:
OilpatchCareers.help@workopolis.com or Telephone 416-957-8310 or
toll free 1-888-641-4047 ext 8310 to speak with a Customer Service Representative.
Support service is handled by Workopolis.com Ltd. between
8:30 AM and 8:00 PM EST, Monday to Friday.
Please contact Workopolis Customer Service before
contacting the employer's HR or recruiting department, as they will not be able
to help you with the technical aspects of the NicheSite. These two options above
have been set up specifically to get you the help you need as quickly as possible.
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